Dominant people are not pleasant to deal
with. Dominant leaders are not successful in the long run. Dominant
parents are not good educators. This means that there is not only the
emotional valuation from the environment, there is also a fairly reliable
observation that the results fall short. The human side in particular
seems to pay the bill, even though dominance has sometimes produced something
beautiful in terms of content.
But it is not always a clear
story. Sometimes people are perceived as dominant because they have a
strong focus on results, responsibility, quality, speed, urgency, etc. Of
course, someone can maintain this focus in a dominant way, and then there is
little doubt about the negative effects. But also in a respectful way, a
focus on this goal orientation can be experienced as dominance. No matter
how well the person concerned does his or her best to develop and maintain a
good relationship, through willingness to listen, making contact,
acceptance of the person, ... sometimes he/she simply does not succeed to
come across as non-dominant. In that case, the problem is probably on the
other side. The ' recipient ' or
"addressee" is then a problem or limiting factor.
The problem of the recipient may be an
internal struggle between personal emotional needs on the one
hand, and the assignment or responsibility on the
other. As long as there are emotions that require all attention because
they are essential and have to do with the feeling of safety of the person
concerned, in the broad sense, an ‘outside’ focus on "giving" is
emotionally threatening.
This condition can arise from the context,
or from a structural problem in the mind of the person concerned. When it
comes to context, a respectful communication that leads to some agreements and
confirmations is often sufficient to restore the 'emotional peace'. Boulding
or restoring a good relation, develop trust or other interactive methods to personal
well-being can bring the emotional wellbeing to an acceptable minimum. Then a focus on tasks, results,
plans, agreements, ... is possible again. The internal struggle has been
won by ensuring security that calms down emotions and creates a relative calm.
A structural problem arises when the
emotional world of the person involved is, for one reason or another, so
strongly activated or developed that a 'contextual correction' is not
sufficient. An out of control need for recognition, mistrust in people,
for understandable reasons from the past, are examples of emotional scripts
that can block people. But sometimes it is not even a question of certain
scripts, but rather a high level of emotion that always controls one's own
perception and position, regardless of context. From our knowledge of the
effects of 'black pedagogy' (1) we know that emotional pressure stimulates the
reflex brain in its development, and the development of the pre-frontal cortex
(self control and focus) is inhibited. The balance between these two
determines how goal-oriented someone is or can be; how quickly a situation
is interpreted as emotional threatening, and how much room there is for 'common
sense', ratio, logic, knowledge, assignment, objective, etc.
People who have had the misfortune that
through the combination of their genetic basis and the effects of their education with
a relatively weak ability to control and focus through life, reduce their life
to finding emotional peace and safety. They will have a difficulty with
every demand for results, assignment, responsibility or focus. Every
question in that sense will quickly be translated as dominance; the inner
struggle determines that.
This reality seems to be very important
for every assignment that has to do with education and leadership, especially
in situations that one may consider from the start as a major
challenge. If action is taken in an emotionally charged context, even when
done in groups, chances are that aggression, dominance and their variants
will determine the style. Even when it comes to positive emotions (eg
enthusiasm) the result is sometimes disappointing. Just think of
theatrical leaders who take their team in tow for utopian projects. The
speed and purposefulness that they develop is often a problem for many
employees because they themselves experience too little attention for their
emotional needs, whatever they are.
This mechanism has important consequences
for the role and style of managers. It is not enough to be right, to set
responsible priorities or to see the better solution to a problem. If the
relational and emotional needs of employees are not met to the extent that they
need them, they will drop out. The dynamics of the Transactional Analysis
(1) will determine their behavior, resulting in a loss of productivity in the
collaboration. This again leads to the conclusion: the relationship always
comes first. The relational reality determines how much room there is for
reason and objectives. Because the relational needs op people are very different,
it will be not enough for managers to maintain a ‘rational average’ relational
focus. Differentiation will be needed. Some people require extra
attention. And if managers give extra attention, they run the risk of
being suspected of favoritism. Especially in organizational cultures where
many low-mature people (2) work, the demand for 'equal' treatment
will be high. Just as children quickly make a comparison between what they
get / are allowed to do and what their brothers or sisters get and are allowed
to do, some people will quickly feel disadvantaged. The only tool that can
withstand this is to work with clear principles that are not only used
consistently, but are also communicated as a reference at all crucial
moments. In this way, the awareness on the side of the employees - team
members is reminded time and again of the way things could and should be done
correctly. Differentiation is a necessity; but a clear set principles
and the timely use of them are part of good leadership.
Hugo Der Kinderen
(1) Transactional Analysis was launched by E.
Berne as a dynamic of human relationships. In a separate contribution I
have given a more dynamic interpretation to this phenomenon, which for every
form of cooperation between people, and leadership in particular, appears to be
a very useful tool for working on improvement.
(2) Maturity
is perhaps the most important development dimension of people. I have
described the mechanism of maturity development in a separate
contribution .
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